CREATE AN ACCOUNT
How do I log in or register an account with Compleat Angler & Camping World Rockingham online?
To register for an online account, all you need to do is click on the Sign in or My Account options in top right corner of the page. This will direct you to a new page and offer you an easy process to login or create a new account.
Do I need to create an account to make purchases online?
You can make purchases online as a guest but there are benefits in creating an account with Compleat Angler & Camping World Rockingham:
- All your purchases and history are saved in your account for your convenience.
- Shop faster with access to your previous orders in your history.
- If you have joined the Compleat Angler & Camping World Rockingham Club and have selected to receive our newsletters, we may send you special offers and exclusive deals from time to time!
How do I update or change my account information?
To update your account information:
- Click ‘My Account’ and Sign into your account.
- You will now be at your ‘Dashboard’. Click edit on any field you wish to change ie, Contact
- Information, Billing Address, Delivery Address.
- Update details and ‘Save Changes’.
How do I view my order history?
You will only be able to view your order history if you have registered an account with us. To view your order history:
- ‘Sign In’ to your account
- Click ‘My Orders’ on the left-hand menu.
- This will show you all the previous orders you have made. Click ‘View Order’ to see the details of the orders.
What do I do if I have forgotten my password?
If you have forgotten your password,
- Click the ‘User Account’ icon in the top right
- Click on ‘Lost your password?’
- Enter your email address and wait for an email to arrive
Are all the items in Compleat Angler & Camping World Rockingham available to buy online?
We have carefully selected a range of our products from in store that will be available to purchase online. We will be introducing a wider range and great new products as our online store grows. If you are looking for a particular product that you cannot find on our website please don’t hesitate to email us.
The price listed online is different to the price of the item in store.
Compleat Angler & Camping World Rockingham is continually working to ensure we offer prices that are competitive throughout the market however, there may be cases where our online store and our in-store prices may vary. Not all catalogue offers or in store promotions will be available on our online store and vice versa.
PAYMENT OPTIONS AND SECURITY
What payment types are accepted?
Compleat Angler & Camping World Rockingham accepts payments from VISA, MASTERCARD, PAYPAL, AFTERPAY & ZIP PAY.
Can I still make a purchase if I don’t have a credit card?
Yes, you can still make a purchase if you are using a VISA or MASTERCARD debit card, or you can pay us by direct debit; alternatively, you can open a PayPal account or use Afterpay, Zip Pay or Fast.
How do I open a Paypal account?
Opening a PayPal account is free and easy! Just visit paypal.com.au and follow the instructions.
How do I know my credit card details are safe?
To ensure the safety of your personal credit card details we use secure and trusted payment gateway providers for all online card orders. Your card information is not stored by us, all card holder information is encrypted and entered directly into a secure banking network, our processes are approved and passed all security settings. For more information, please see our security or privacy policies.
PLACING AN ORDER
Do I get a tracking number?
Yes, you do get sent a tracking number, along with your delivery confirmation, once you have received your delivery confirmation you can then track your order.
What do I do if I have not received my delivery confirmation?
If you have not received your delivery confirmation within 48 hours of placing your order please contact our Customer Service Team at [email protected] who will assist you in tracking your order. At peak times, there may be a delay in processing orders on the day received, but please don’t hesitate to send us an email & we will let you know how your order is progressing.
CHANGING OR CANCELLING AN ORDER
Can I change or add items to my order once I have checked out?
You cannot make changes to your order once you have checked out, however if you do wish to change or cancel your order please contact the customer service team at [email protected] within 24 hours and they will attempt to stop the order before it has been dispatched.
If we are unable to stop your order if it has already been dispatched, and wish to return your purchase to us. Please see our Returns Policy or email our Customer Service Team at [email protected]
Can I collect my online purchase from my nearest store?
Yes we can do Click and Collect. Just choose that option when you finalise your order and we will advise you when your order is ready to be collected.
Can I change the delivery address on my order?
You cannot make changes to your order once you have checked out, however if you have made an error or need to change the delivery address for the order please contact the Customer Service Team at 08 9528 5255 or email them at [email protected] and the team will attempt to stop the order before it is dispatched.
Where do you deliver to?
We deliver all over Australia to your home, business, post office box or mail bag but please include as much information to assist the courier service to ensure that your order is delivered in a timely manner, unfortunately we do not deliver internationally at this time.
Can I send my items to multiple addresses?
Only one delivery address per order will be accepted therefore if you wish to deliver to multiple addresses you will need to create separate orders.
When should I expect my delivery?
Delivery should be expected between 3 and 10 days. Delivery time is dependent on the dispatch date and the distance of the delivery destination. At busy times, we sometimes get overloaded with orders causing a backlog, however we try our absolute best to get all orders out on the same day that you place your order.
Orders placed late on Friday or over the weekend get collected by the courier on following Monday morning, this can also increase the delivery time.
What time will my delivery arrive?
As with most delivery services, the couriers that will deliver your order do not have a standard or set time of the day that goods are delivered. Your order will be delivered from Monday to Friday and generally, only during business hours 8am-6pm. During your checkout process, there is a special delivery instructions comment box if you have any special requests. Please note not all requests will be able to be made however we will attempt to ensure we do our very best to accommodate all special requests.
What if I am not home to accept my delivery?
If you are not home when the courier attempts to deliver your order, they will typically leave a note or calling card. This calling card usually contains the details needed to contact the courier to arrange a suitable re-delivery date.
If returned, we will contact you and either arrange another delivery (at an additional cost to you), or we will arrange a refund of the order value less any incurred delivery costs.
I have received my delivery confirmation but the delivery has not arrived. What should I do?
Your order should take between 2 – 10 days to reach you. This time frame depends on the dispatch day and the destination address. Please enter your tracking number in the portal this will advise you the status of your delivery. If your delivery has taken longer than 10 days please contact our Customer Service Team at 08 9528 5255 or email us at [email protected] and the team will track your delivery for you.
REFUNDS, RETURNS AND EXCHANGES
Will I receive a refund for products purchased online?
Can I exchange a product which was purchased online?
If you wish to exchange a product, contact our Customer Service Team at [email protected] who will advise you on how to make your exchange as easy as possible.
Please note that the delivery charge will only be reimbursed to you if Compleat Angler & Camping World Rockingham is at fault and that is the reason you are exchanging the product. In all other circumstances including change of mind, the delivery charges will not be reimbursed. For more information, please see our Returns Policy.
Can I return a product which was purchased online to my nearest Compleat Angler & Camping World store?
It is not possible to return your online purchase to any Compleat Angler & Camping World as each store is independently owned and operated. Please contact our Customer Service Team at 08 9528 5255 or email [email protected] and they will work out the best solution for you. All refunds will need to be made in the same method of payment as your original order. Delivery charges will only be reimbursed to you if Compleat Angler & Camping World Rockingham is at fault (this includes damaged in transit), in all other circumstances, including change of mind, the delivery charges will not be reimbursed. For further information please see our Returns Policy.
How long will it take to receive a refund for a product purchased online?
To arrange for a refund on your item please contact our Customer Service Team at [email protected] who will assist you with returning the item and processing your refund.
The refund can take up to 5 – 7 business days as the item needs to be returned to our online Returns Centre before it can be assessed. For more information, please see our Returns Policy.
If I am unable to find my invoice can I use a bank statement as proof of purchase?
Unfortunately, Compleat Angler & Camping World Rockingham are unable to accept bank or credit card statements as proof of purchase, however, if you have registered an account with our Online Store you will have access to your purchase history and will be able to retrieve your invoice from there.
If you have checked out as a guest our Customer Service Team may be able to help you, however copies of invoices will not be provided if lost or misplaced. Please contact our Customer Service Team at [email protected]
Is the delivery fee refundable if the product was purchased online?
The delivery charges will only be reimbursed to you if Compleat Angler & Camping World Rockingham is at fault. This involves the wrong item being delivered, a manufacturers fault with the product or if the product was damaged in transit.
In all other circumstances, including change of mind, delivery charges will not be reimbursed. For more information please see our Returns Policy.
What are my rights under the Australian consumer law?
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Where a failure does not amount to a major failure, Compleat Angler & Camping World Rockingham is entitled to choose between providing you with a repair, replacement, or other suitable remedy. Any cost incurred by you returning the product to the Compleat Angler & Camping World Rockingham Returns Centre will be borne by you. For more details, please see our Returns Policy.
What should I do if I am experiencing a technical error?
What happens if I can’t place an order?
What happens if my ordered products are out of stock?
From time to time when we go to pick your order, we may be unable to locate products on your order, should this occur, we will contact you and assist in selecting a suitable replacement product, we will also assist in the delivery arrangements or have the out-of-stock product cancelled and refunded where a suitable product can’t be found.
Is my privacy and personal information secure?